[New Job Vacancy] Team Member – Customer Service-NPS job in Kotak Mahindra, (New Delhi, Delhi) – Jobs in New Delhi, Delhi

Are you searching for a Perfect job or looking for new opportunity then 8bestreview.com is best choice for you to search your dream Job.

Job Opening details:-
Company Name :-
Kotak Mahindra
Position Name :- 
Team Member – Customer Service-NPS
Company Location :-
New Delhi, Delhi
Job Category :-
Jobs in Delhi

Full Job Description :-

• Drive NPS –for Retail Asset. Work closely with all stakeholders – Eg : Sales /Credit/Operations/Service for better NPS
• Drive and initiate customer delight and improvement projects
• Analyse NPS data and do Root cause analysis.
• Close looping of Detractor feedbacks end to end and incorporate changes for improvement. Feedback to be given for Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight.
• Work towards ensuring Positive Score in RNPS and +65 in TNPS (minimum benchmark)
Job requirements –
• Has some experience in data analysis
• Good Communication skills. Ability to understand customer issues.
• Experience in customer facing role preferred
• Believes in team work.
• Taking ownership of customer feedback and taking them to permanent solution
• Apply best practices and focus on areas of improvement
• Building rapport and coordinating with internal stakeholders.
• Proficiency in WORD and EXCEL/PPT preferred
• MIS TrackingHiring InsightsJob activityPosted 30+ days ago

Disclaimer : 8bestreview.com is only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

Similar Posts

Leave a Reply

Your email address will not be published.