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Job Opening details:-
Company Name :- DXC Technology
Position Name :- Siebel Support
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Job detailsJob TypeFull-timeFull Job Description
DXC Technology India is seeking great talent to join Siebel CRM development & Support group.
The Siebel Development & Support group works on latest technologies to bring to life large digital transformations for our clients. We look for candidates who are digital natives and demonstrate dexterity in utilizing technology to solve real world problems
The Siebel Support Consultant is an experienced multi-skilled professional, with hands on experience in Siebel Architecture with latest versions, development / Support experience on EIM, tools configuration, scripting(browser/server) and Siebel web tools especially workspaces and PL/SQL. He/she is a good team player, who is part of a team responsible for delivering end-to-end application development and L2 support services to customers.
The main goal is to ensure DXC delivers application services and to continuously improve our maturity in processes and technology, resulting in best in class technology implementation
Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team.
Troubleshoot issues related to application configuration, Workflow, scripts, etc.,
In case of incident with product quality issue, ensure PR is created and tagged against the incident before closing it.
Perform UAT testing for projects owned by operations like new market adoption, LOV, ORG creations, LE creation, etc.,
Prepare, present changes in change advisory board and own production implementation.
Coordinate and manage discussions with L1, L3 team and business users.
Effectively communicate with L1, L3 team and business users.
Think creatively to solve the user problem with holistic and simple solution.
Drive best practices within teams with respect to operations standards and guidelines.
Ability to learn and adapt to new frameworks/technologies.
Desired Skills and Qualifications
Should have strong knowledge on Siebel Architecture, Siebel Configuration, EIM, Workflows.
Strong knowledge in PL-SQL, LINUX scripting and DevOps.
Should have strong knowledge on troubleshooting and resolving incidents raised by business users and L1 Support.
Good knowledge on troubleshooting and fixing job execution failures.
Ability to analyse /root cause the various kind of logs such as crash files, EIM, enterprise, gateway and application logs
Prior work experience in Siebel Support projects.
Good communication skills.
Nice to have skills:
Basic knowledge on Cloud Services
Knowledge in ITIL, Agile methodologies
Able to work independently and interact with business community, L3 team to come up with solutions.
Hiring InsightsJob activityPosted 30+ days ago
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