Are you searching for a Perfect job or looking for new opportunity then 8bestreview.com is best choice for you to search your dream Job.
Job Opening details:-
Company Name :- Casepoint Pvt. Ltd.
Position Name :- Shift Co-ordinator
Company Location :- Surat, Gujarat
Job Category :- Jobs in Surat
Full Job Description :-
Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, “work hard, play hard” attitude, open communication, and kindness mark Casepoint’s culture.
Number of positions currently vacant: 03
Key job responsibilities:To control a complete specific shift. (Monitor each shift schedule and prioritize daily workloads to handle support tickets and adjust work assignments in response to volume fluctuations.)Escalate support ticket and assign to a specific team to work. (Oversee the tickets to keep track of the overdue & need to escalate on time manner)Review all pending STs once start the shift & revise the SLA if needed.Gain knowledge across the different areas to provide the best support for the complete products.Guide and provoke the team to update support tickets in a timely manner.Have to conduct the meetings with team members.Have to work independently & handle multiple tasks/take ownership of all the support tickets during the shift period.Encourage teammates to complete delivery on time.Hand over the overdue tasks to another shift coordinator before completing the shift.
Compensation & culture:
Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment
Location: Surat, GujaratHiring InsightsJob activityPosted 30+ days ago
Disclaimer : 8bestreview.com is only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.