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Job Opening details:-
Company Name :- Baazi Games
Position Name :- Customer Support Executive
Company Location :- Delhi, Delhi
Job Category :- Jobs in Delhi
Full Job Description :-
About Baazi Games
At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think-out-of- the-box and take ownership of opportunities. Just like our games, we are bold and out there in our thinking. Be it boardroom meetings, coffee breaks with colleagues or a game at the TT table, partnership and teamwork are always by our side. For us, there are no Monday blues or fantastic Fridays. Each day at Baazi Games, we welcome an enthusiastic team that is turbo charged for high performance. We are constantly in power-up mode and chase our goals untamed and unabashed.
We started our journey with the sole purpose of giving our audience a sports experience that is world-class in every sense. Everything since then has been about our users. Their needs and expectations sit at the centre of our thoughts and actions
BAAZI GAMES Platforms-
Baazi Mobile Games
Job Description:Deliver extraordinary customer services by responding to customer concerns regarding customer accountsShould have excellent communication and English language skills (written and verbal) with good typing speedProcess customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chatHighlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service alwaysGrow and nurture customer relationships on every interaction that results in measurable Customer valueDocument necessary account information and offer custom solutions that benefit the customerDeliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and qualityBalance customer interests with the interests of companyResolve all customer queries and follow established problem ticket recording procedures as appropriateGather relevant information from customers as required and update it accurately to facilitate the decision process
Professional attributes :
– Needs proactiveness and anticipation to understand customers’ problems – Adaptability to customer’s need and requirementShould be a problem solver
Personal attributes:We are looking for go-getters, with high drive and ownershipCandidate should have good communication and listening skills
a) Round 1 with QA Lead
b) Round 2 with Customer Support Lead
c) Round 3 with Head of Operations (If required)
d) Final Discussion
Benefits to work at Baazi
Accelerated Growth – As you perform, you have the opportunity to grow faster than your peer. How?
(Trivia: Gaming Industry is growing at 40% CAGR, Baazi being a leading player is growing faster than that – More Growth is more opportunity for all. Now you do the math)Experience faster growth in comparison to other organizations; diligent performers can vouch for promotions and faster growth at Baazi.Upscale your knowledge by utilizing your time to learn skills that enhance your performanceUtilize the training framework to learn and grow from myriad options
Dynamic Work Opportunity :Being driven by innovation, product led growth strategy & customer experience, you would experience the future by working on cutting-edge technologies & high creativity driven bent of mind projects.Gain industry insights and learn from veterans across Tech, Sales and Marketing verticals
Pursue Excellence and Be a Part of the Big story :As you share your vision and express your ideas, you can be a part of the success story.Experience innovation; propose your ideas for campaigns and HackathonsExperience the magic of 1:1 mentorship programs to help you become better at work and lifeExperience honest communication individually, in your team, across the organization and externallyExperience support in challenging the status quo with confidenceExperience the power of encouragement in the form of rewards and recognitionExperience empathy where you have your teams back to help you grow.
Perks of working @Baazi
Baazi encourages a holistic growth environment for all employees to make them good human beings and better at what they do:
Learning and Development :Classroom and on-job training10 hour monthly learning hoursCertificate courses and licensesWeekly Knowledge Transfer sessions
Other Significant Benefits:Internal job changeWork from home & Flexi-hour cultureFitness classNo glass ceilingReferral policyMeal subsidy
Healthcare :Medical insurance for you & your familyMaternity leaves for new mothers
Allowances :Relocation budgetComp-offsTravel allowance and assistanceHiring InsightsJob activityPosted 30+ days ago
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