[New Job Vacancy] Call Center Executive job in Innovinc-Services, (Nagpur, Maharashtra) – Jobs in Nagpur, Maharashtra

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Job Opening details:-
Company Name :-
Innovinc-Services
Position Name :- 
Call Center Executive
Company Location :-
Nagpur, Maharashtra
Job Category :-
Jobs in Nagpur

Full Job Description :-

Responsibilities:
Answering phones from customers professionally and responding to customer inquiries and complaints.
Providing customers with the organization’s service and product information.
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process complaints, issues & grievances with proper process
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
Desired Candidate Profile:
Exp: 1 to 3 Years
Strong phone and verbal communication skills along with active listening
A customer oriented and good communicator via English, Hindi or Marathi.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Expertise in taking follow up on a daily basis.
Excellent in conveying the client’s requirement.
Attaining daily, weekly and monthly targets specified by the process.
Providing the feedback to the process manager at the end of the day.
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situation appropriately
Desired Candidate Educational Qualification:
Any Graduate with excellent communication skills
Previous experience in a customer support role
Positive attitude and result orientated
For More details
Contact HR Department

Mobile No : +91-XXXXXXXXXXHiring InsightsJob activityPosted 2 days ago

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