[New Job Vacancy] ASK Expert job in Mahindra & Mahindra Ltd., (Nagpur, Maharashtra) – Jobs in Nagpur, Maharashtra

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Job Opening details:-
Company Name :-
Mahindra & Mahindra Ltd.
Position Name :- 
ASK Expert
Company Location :-
Nagpur, Maharashtra
Job Category :-
Jobs in Nagpur

Full Job Description :-

Date: 04-Apr-2022
Location: Nagpur
Company: Mahindra & Mahindra Limited
Key Result Areas
1.) Aggregate wise issue resolution
2.) End to End Aggregate wise service literature development
3.) Creation of Problem Bank
4.) Update the system with relevant supporting resources
5.) Training to ASK experts frequently

key responsibility activities:

1.) Percentage closure of tickets at ASK level
2.) Tracking of issues escalated at CCM level
3.)Literature development – DIY/SOPs/etc
4.) MIS & Escalation management
5.) System support – issue handling (through IT platform)
6.) Technical Guidance to ASK experts on Phone, Video Call
7. ) Troubleshooting of every queries recieved
8.) Updation of Problem Bank
9.) Knowledge sharing with Team members
10.) Field Visit for critical issues
Key Skills:
1.) Good Communication skills ( English , Hindi, telugu)
2.) Tractor Driving skills
3.) Product Knowledge (Technical Know How)- Hand on Experience is must
4.) Problem Solving Approach and Analytical
5.) Must be Tech Savvy & knowledge of CRM and analytical tools like PowerBI
6.) Must be having product Knowledge of Farm Machinery
Work Ex: Preferrably internal Mahindra people with 15+ yrs. of relevant experience in Tractor / Automobile industry (atleast at L7M)
Quali: BE (Mech / Automobile/ Agri )
Industry Preferred: Tractor IndustryHiring InsightsJob activityPosted 30+ days ago

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