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Job Opening details:-
Company Name :- HSBC
Position Name :- AMO GTU Operations ,GSC;s
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Business: Group KYC Operations
Role Title : AMO GTU Operations
Global Career Band: 07
Location (Country/city)- Hyderabad
Recruiter Name: Monika Shah
Why join us?
The role encompasses a number of tasks involving KYC and Tax across multiple business lines, training the team on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered. One of the key objectives will be monitoring and reporting performance to the management based on agreed timescales. This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries.
What you’ll do:
To assist the manager in running the operations.
Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control.
Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.
To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology *
To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes.
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Typical Targets and Measures
By providing input/support on management issues and deputizing the manager during his/her absence.
Drive rigorous and customer centric quality campaigns and initiatives to increase quality awareness in the team.
Handle the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of Attrition)
Team briefings and section meetings
Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
To have a tight control on Operational losses, potential frauds through strong internal audit and Staff feedback mechanisms.
Monthly MI, SLA
Maintain equipment, systems and general work environment in a good condition and ensure that issues / problems are investigated / resolved immediately or escalated to Line Manager. \
By addressing any areas of concern in conjunction with line management and/or the appropriate department.
By adhering to the Group’s agreed processes / procedures – achieving a satisfactory Audit report
Deal with internal and external attrition and their operational affects.
Drive customer centric Quality initiatives while performing CDD and Tax processing
Effectively mitigate identified Operational Risks.
Comply with Group’s statutory audit standards.
Call coaching and training staff on telephone etiquette.
Deal with business that may significantly exceed forecasted figures by liaison with the respective business sites
Ensure quality and productivity standards are maintained whilst coping with staff turnover and inexperienced staff
The following responsibilities are applicable:
Responsible for meeting customer expectations and PLA standards for the overall team.
Lead and motivate a team in a challenging environment and assist the team in facilitating greater efficiency and timely production of high quality Tax profiles.
Interfacing with Client Liaison Group, Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles.
Provide adequate training from a client due diligence perspective and develop a team of global KYC professionals.
Assist the team in comprehending complex ownership structures.
Act as a Tax knowledge center to the team and ability to resolve queries pertaining to high risk Tax profiles.
Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
Work in tandem with the Quality Control team to ensure overall high quality profiles emanating from the team and address quality issues to meet the established performance standards.
Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
Ensure zero operational / reputational loss.
Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
Plan for effective utilization of resources and exhibit complete ownership of the business.
Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner. Develop and maintain excellent professional relationship with all stake holders.
Facilitate continuous improvement of work flow, customer service, personnel development through various initiatives like process re-engineering, training, sharing best practices etc. in conjunction with peers and line management.
What you need to succeed in the role:
Excellent understanding of FATCA/CRS, financial regulatory environment and AML risk implications (D).
Previous KYC experience (E)
Thorough understanding of various Line of Businesses: RBWM, CMB & GMB and various client types
Proven skill sets in analyzing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds (D).
Sound knowledge of financial regulatory requirements (D).
Ability to interpret complex changes in regulatory guidelines and assess impact (D).
Excellent communication skills (E).
Team player and ability to manage people and performance (E).
Ability to handle crisis situations and take appropriate / timely decisions (E).
Ability to work well under pressure with high degree of accuracy (E).
Good understanding of MS office and proven skills on banking platforms (D).
What additional skills will be good to have?
Minimum Qualification: Graduation (10+2+3)
Flexibility to work in different shift timings
Link to Candidate User Guide:
Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***Hiring InsightsJob activityPosted 19 days ago
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